The CRM, invoicing and merchandise management system gFM-Business already supports many telephone systems such as Fritz!Box, Siemens Gigaset, STARFACE or TeamCall Direct to dial telephone numbers directly in customer management. Skype or other SIP services are not yet directly supported. However, since gFM Business is based on FileMaker Pro and thus supports regular TAPI commands under Windows, services such as Skype can be used on Windows using other tools and tools with gFM Business. For example, a customer told us that they were successfully using the “PhoneSuite CTI Client Pro” software with gFM-Business and Skype under Windows. The software transfers the TAPI commands from gFM Business to Skype without any problems, so that telephone calls can also be initiated directly from gFM Business via Skype with a mouse click. PhoneSuite CTI Client Professional for Windows can be ordered from the manufacturer. ITecSoft can be purchased at a price of 42.00 Euro plus 19% VAT, and a 30-day trial version is also available for download.
Those who are not in such a hurry can alternatively wait until the next functional update gFM-Business 3.1, which will be released by the end of April 2017 at the latest. The upcoming version gFM-Business 3.1 will include in CRM a direct support of Skype telephony from within the software for macOS and Windows.