Wawi with CRM and multichannel interface
Every operator of a Shopware-based online store knows that the biggest effort is in the processing of orders with invoicing and shipping. With ERP software, these processes can be optimized, saving a lot of time and money. Modern ERP programs have integrated online store interfaces with which store orders can be transferred to the ERP software at the touch of a button and converted into orders or invoices. With gFM-Business, we offer a customizable ERP system with a Shopware interface that can be used on Apple macOS, Windows and iOS devices.
In addition to Shopware, the integrated REST API interface supports other online shop systems such as WooCommerce, Gambio or Modified Shopsoftware. The gFM-Business Basic platform allows collaboration with an online store, while gFM-Business Professional includes a multichannel interface for the simultaneous operation of any number of online stores and systems.
Process store orders at the touch of a button
With the integrated online store interface, orders and customers can be transferred to merchandise management at the touch of a button and processed immediately. The interface integrated in our gFM Business ERP software is based on REST API and can be expanded to include additional fields or functions if required.
Functions of the standard interface for Shopware
- Import of store orders as orders or invoices, with automatic import of the orderer as a customer in the CRM.
- Import of articles from the Shopware online store, incl. images
- Import of customers from the Shopware online store
- Comparison of stock levels of articles with the online store
- Comparison of the order status with the online store
The gFM-Business ERP software contains an automatic mode and a selection mode for importing data from the Shopware online store.
Support for several online stores
In addition to Shopware, the online store interface of the gFM Business ERP software also supports WooCommerce, Gambio and soon xtcModified and Shopify online stores. The software allows several online stores to be set up at the same time, even with different store systems.
Maximum flexibility thanks to the ability to adapt
A user-customizable ERP system offers the possibility to perfectly implement your own corporate identity (CI) and to expand the ERP software with individual operating processes, databases or fields. Our ERP software is based on the Claris FileMaker platform, which has been available for more than 35 years, and can be customized and extended with FileMaker Pro.
Packages for different levels of adaptability
We offer our software in different license forms that have different customization capabilities. Print layouts can be customized and extended with all versions with FileMaker Pro. gFM-Business Custom Pro additionally allows the customization of all screen masks and the addition of new tables, fields and languages. With the open license, the entire software including process scripts can be customized and extended.
All ERP platforms at a glance
Our gFM-Business ERP platform is available in four different expansion stages to achieve the optimum entry point for your company. The interface for Shopware online stores is available in the variants Basic and Professional included. Below you will find a brief overview of all expansion stages and their range of functions:
CRM additionally with contact persons, action chronicle and resubmissions, services and time recording, correspondence module with document templates and integrated e-mail client, cash book with automatic bookings and DATEV export, article management with suppliers, project management module, logbook management, customer and company-related statistics, online store interface for an online shop (Shopware, WooCommerce, Gambio or Modified Shopsoftware).
Available as standard, custom and open license for Claris FileMaker Pro
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Support for multiple clients, storage locations and languages (system-wide), CRM with additional route planning and ticket system, supplier inquiries, orders and returns, cash book with posting list, journal and any number of tills, item management for multiple storage locations, product variants, price-relevant product properties, parts list and batch management, extended project management, task and personnel management, inventory management, support for multiple parallel online stores (also in mixed operation of multiple store systems).
Available as standard, custom and open license for Claris FileMaker Pro
| More information |
Extension options of the gFM-Business REST-API interface
The already integrated online store interface of gFM-Business offers a wide range of useful functions, such as the import of orders as orders or invoices, the automatic import of customers into the CRM, as well as the comparison of stock levels. These functionalities are key to automating and increasing the efficiency of business processes between the ERP system and the online shop.
To make the REST API interface even more powerful and to meet the growing requirements of modern e-commerce processes, it can easily be expanded with FileMaker to include additional functions, such as:
Synchronization of product categories and attributes
In addition to the import of articles and their images, an extension of the interface could include the synchronization of product categories and article details such as attributes (e.g. sizes, colors). This would enable all item master data to remain consistent between the store and the ERP system. Companies could make changes to items centrally in the ERP system and these would be automatically transferred to the online store.
Product variant handling
Another important feature would be support for product variants. Many online retailers offer their products in different variants, such as different sizes, colors or materials. The expansion of the API could enable the management and synchronization of variants between the ERP system and the online store, which would increase flexibility when offering product options and simplify maintenance in the Shopware system.
Data analysis and reporting functions
The REST API interface could be extended to enable the export of sales reports and analyses. For example, e-commerce data such as sales figures, turnover statistics or customer behavior could be imported directly into the gFM Business ERP to create detailed reports and support business decisions. APIs could also be used to automatically send important key figures to dashboards or business intelligence tools.
Automated returns processing
Another important feature would be the integration of automated returns processing. The interface could be expanded to automatically transfer returns and credit notes from the online store to the ERP system. This would simplify the processing of returns and speed up the entire returns and credit note creation process.
Customized price and discount promotions
The API could be extended to enable user-defined price and discount promotions. Companies could create special promotions or discounts directly in the ERP system and automatically synchronize them with the online store. This would make it possible to efficiently manage time-limited special offers or individual customer discounts.
Customer communication and notifications
An extension that combines the API with a function for automated customer communication would also be useful. Here, for example, order confirmations, shipping notifications or returns information could be automatically sent to customers by email as soon as corresponding actions are carried out in the ERP system. This function could be seamlessly integrated with email marketing platforms such as Mailchimp or SendGrid can be integrated.
Summary
On the Basic and Professional platforms, the gFM Business ERP software includes an online store interface based on REST API, which has all the functions for daily operating processes and enables multichannel operation in the Professional version.
By extending the existing REST API interface, companies could benefit from even greater automation and efficiency. From better integration of order status updates, management of product variants and attributes, to enhanced reporting and multi-channel capabilities, the gFM-Business API interface could meet the needs of modern e-commerce businesses even better. These enhancements would not only optimize the workflow, but also increase customer satisfaction through faster and more precise processing
